​​​​Pete Nunweiler​

Field Training Manager

2012 - Present

 

With a staff of eight Field Operations Trainers, I manage the process for training and developing all staff within all branches which cross 2 regions, including 5 Regional Service Centers.

 

Noted Accomplishments as a Field Training Manager

 

• Through restructures and reorganizations when the company turnover rate was highest, I maintained a 100% retention rate.

• Designed and Project Managed a trainer development program which concluded with a certification for seventy-one trainers across the country.  Development sessions were conducted weekly for five months.

• Submitted a proposal to redesign the new employee training program for Payroll Specialists which launched with 137 new hires on October 17, 2016.  The program increased productivity and speed to competency by reducing the training program from eight weeks down to five and saved the company $1,200.00 per new hire by eliminating travel expenses to the corporate office.

• Designed and facilitated leadership development programs including a focus on Engaged Leadership.

• Led my direct reports through the process of the elimination of Region 6 without employee turnover.

• Oversee the design, development and facilitation of the Living the Mission STAR Recognition Program, which recognizes the top 30 service providers across the country, including being an active facilitator from 2011 to present.

• Under my leadership, one of my direct report attended the 2014 “Living the Mission” STAR Recognition Program which recognizes the top 30 service providers across the country

• Promoted two employees into leadership positions

• Two employees that worked directly for me and one that worked for me for the majority of her training career were selected for advanced training positions for the Multi-product Service Centers and Preview to Flex conversion Specialists.

• In 18 months of being his manager, developed an individual who was afraid of technology into a role that he facilitated import trainings and report writer trainings, both being very technical in nature.  He went on to a more advanced permanent role training for the PEO.

• Developed the first program in the organization to develop an employee into a trainer role to increase productivity in the first days of the role, if selected.

• Oversaw the project manager for the redesign of the Training Certification Program as a self-guided program.

        

Client Services Supervisor

2011 - 2012

 

Supervised a team of 6 Payroll Specialists

 

Noted Accomplishments as a CSS

 

• Selected by branch manager to initiate an Online Payroll team responsible for the support of all Online Clients, and the majority of Auto, Call in, E-mail and Fax clients.

• Solely requested by the Training and Development Center to co-host the Living the Mission STAR recognition program since 2011.

• Requested by Region 6 personnel to oversee training of all branches in the region on Paychex Online Payroll Import

• Promoted an 18 month tenured employee through the last two Payroll Specialist levels to Senior Payroll Specialist and again to MMS CSR

• Promoted a 7 year tenured employee through the last Payroll Specialist level to Senior Payroll Specialist

• Increased CSS Team statistics including non-online surveys by 3.65% (from 90.85%) and the net promoter score by 3.61% (from 87.6%) including one employee who received 40 survey cards and maintained 100% overall satisfaction scores.  Increased Online surveys by 2.5% (from 87.5%) and the net promoter score by 12.5% (from 82.5%)

 

Branch Trainer - Senior Payroll Support Specialist Certified

2005 – 2011

 

• Responsible for all new employee training from Pre-work through Sr. PSS certification in Core and from Pre-work through Major CSR, Sr. AS, TSS, and Client Trainer positions in MMS.  This includes the tracking of level work through a self created web site used to continuously inform and update management team on employee development.

• Maintain relationship with regional recruiter, conduct first level interviews for all branch operations candidates.  Have the sole responsibility for the decision to progress candidate to second interview with supervisor.

• Mentor all operations employees in Core and MMS.  This includes reporting negative growth and/or developmental concerns for all Core and MMS operations employees to their respective supervisor and/or manager

• Facilitate weekly ongoing training sessions for both Core and MMS including annual continuous process improvements program.  Responsible for CPI presentation to management team.

• Facilitate on-boarding program for all new employees, conduct training one on one meetings at 2, 3, 6, 9, and 12 months in the employee’s new position.  Results posted on a password protected web site for supervisors and managers.

• Creation of special training sessions based on management requests, employee requests or employee needs.

• Published a monthly training newsletter

 

Noted Accomplishments as a Branch Trainer

 

• Four self created training sessions published by the Training & Development Center to the Paychex intranet

• Referred by region 5 OSS team as point of contact for new branch trainers within the region

• Referred by Corporate Training and Development Center to assist a new BT in Philadelphia

• Direct impact on survey scores in MMS operations

• Increased overall percentage of Quarterly Review scores and Level test scores

• Invited to guest train both Core Advanced and MMS CSR training at corporate

• Created internal Major CSR training program

• Invited to present to Accounting and Business graduating class at International Business College regarding marketing themselves in today’s workforce

• Chosen to participate in the first “Living the Mission” Star recognition program

• Invited by Region 5 staff to assist in facilitating Quality Service Road Show in two locations

• Conducted Regional training conference call in preparation for Year-end in Core Advanced

• Played a pivotal role in the training of all Core Operations employees and the Branch’s conversion to Core Advanced.

 

Technical Support Specialist

2003 - 2005

 

• Responsible for second level support for internal and external technical software issues

• Assisted Sales Representatives and District Sales Manager in pre-sale efforts to include, but not limited to, demonstrations of Report Writer, Time Off Accrual and other more detailed features of the software.

• Creation of import and export files specific to client needs including, but not limited to, payroll import files, general ledger import and export files and retirement plan export files

• Responsible for all client general ledger setup

• Responsible for upgrading the client base to the most recent version of Preview

• Initial installation of Preview on all new clients including local and wide area network systems

• Use of Microsoft Excel and Access for file manipulation beyond Report Writer capabilities.

• Responsible for ongoing training for MMS operations

 

Noted Accomplishments as a Technical Support Specialist

 

• Created multiple written procedures and forms to increase efficiency in the department prior to complete   corporate Major Market Services procedures manuals

• Created a practical training program for Client Service Representatives and Account Specialists prior to the CSR and AS Levels training program

• Created a client service tracking database in Microsoft Access prior to the introduction of Notepad

 

Account Executive

2001 - 2003

 

• Responsible for the conversion of client information from outside payroll competitors and client in-house systems to the Preview software

• Responsible for training client payroll contacts on the Preview software

• Maintained communication with the client keeping them informed of the status of the conversion.

 

 

Paylink Specialist

2000 - 2001

 

• Responsible for the installation and Training of the Paylink software for new clients

• First level support for Paylink clients with payroll, or modem issues.

• Responsible for the conversion of approximately 200 clients from modem transmission to  the newly released Internet File Transfer

 

Payroll Specialist

1998-2000

 

Responsible for managing a schedule of clients to include, but not limited to, taking payroll information over the phone, entering payroll information from a fax, maintaining knowledge of tax laws, researching and resolving client penalties